What Can I Do about a Lost Receipt? Solution and 5 Facts

If you have lost your receipt, you may be wondering what you should do next. This question comes up time and again, so we’ve compiled a list of things you can do in order to recover your receipt.

What Can I Do about a Lost Receipt?

Whether you have lost a receipt, your best course of action is likely to call the store that issued the original copy and ask if a replacement may be issued.

If you paid using a check, debit card, or credit card, you may be able to discover a copy of your transaction in your bank or credit card statements. However, this is only applicable if you were unable to receive a duplicate receipt.

What Can I Do about a Lost Receipt?

If you need to return an item but cannot provide proof of purchase, you may still be eligible for a store credit. Most retailers will not refund you cash for returned things without a receipt, but you can use store credit to buy another item of equal or lesser value.

Very few businesses provide receipts to consumers without retaining copies for themselves, thus the loss of a receipt is not always irreversible. If you cannot locate your receipt, contact the location where you made the transaction and ask for a duplicate.

Many businesses are hesitant to do this for customers since it can be a hassle on their end, especially for large businesses with numerous daily transactions that must be sifted through. Before requesting a reprint, you should recall as much facts as possible about your transaction.

Knowing the date and quantity of your purchase as well as a description of the individual who accepted your money might make it much easier for the business with whom you are transacting to locate your specific transaction.

If you made your purchase using a debit card, cheque, or credit card, you generally do not need the original receipt. Check your credit card and bank statements to verify if your purchase is shown there; if it is, you may use copies of your statements as evidence of purchase.

The majority of businesses will take this in place of a lost receipt. If you are unable to get your money back while returning an item, the retailer in issue may offer you store credit. This may not be supplied to you immediately, so if it is not, you should request a credit.

What Can I Do about a Lost Receipt?

There are some measures you may take to avoid losing receipts in the future. If you have a camera-equipped cell phone, you may take a photo of your receipt as soon as you receive it. If you possess a scanner, it is also a good idea to scan your receipts into your computer.

If a physical copy of a receipt is unavailable, the majority of businesses will accept a digital copy. Be extra careful with receipts for expensive purchases, such as jewelry, electronics, and equipment, since if something goes wrong and you need to make a return, these things are far more likely to cause you concern.

Can I Claim Expenses when Lost Receipt?

Yes. To claim these expenditures, employees are frequently required to submit an explanation for the lack of documentation and a written statement defending the spending and claiming that the amount is correct. This document is referred to as an affidavit.

These missing or lost receipt affidavits cannot be used for VAT recovery, as the majority of tax agencies demand fiscal evidence of purchase for tax claims.

What Can I Do about a Lost Receipt?

How to support reimbursements when the receipt is missing?

The lost receipt and affidavit function is a regular component of our product line. Once engaged, it enables users to validate a cost and its amount despite the absence of a receipt.

This feature provides a checkbox at the expenditure line level, allowing users to detect missing evidence of purchase and instead give a signed affidavit.

Checking the “Missing proof of purchase” box displays a space for identifying the cause and a button for generating the affidavit.

During expenditure report control, the PDF can be shown in a pop-up window for convenient controller access. As appropriate, controllers can print or remove the lost receipt affidavit.

Return It As Soon As Possible

With a few exceptions, you’re going to get the best results the sooner to the purchase date you try and return the item. This is especially important if the store has a policy about returning items within 90 days, or some other specified period of time.

If you’re after this date, however, you can try returning it without a receipt and say it was a gift—if they can’t track the purchase date, then there’s no way for them to know how quickly it was returned. Having it in the original packaging helps as well.

Be Nice and Stay Calm

This is quite crucial. It is seldom the responsibility of the customer service representative that you had to wait in line, that your goods was damaged, or that you do not have a receipt.

In most circumstances, they want to be there as little as you do, and you’ll make them want to assist you even less if you’re nasty; and because you’re often the one trying to violate shop regulation, you need them on your side as much as possible.

What Can I Do about a Lost Receipt?

If you knew the item was non-refundable and said so, it will likely be more difficult to return it. However, it is OK to inform them that you misplaced the receipt if you can provide further proof (see below). Being truthful is also admirable, but be cautious that it doesn’t hinder your chances of returning the item.

If you knew the item was non-refundable and said so, it would likely be more difficult to convince them. However, it is OK to let them know you misplaced the receipt if you have other proof (see below).

Bring In Other Evidence

The phrase “that was a gift” has little effectiveness. Try it, but if it doesn’t work, try again with another proof of your purchase (at another store or with a different representative). This means you must produce the credit card you used to purchase the item, or (even better) a bank statement showing the transaction on a certain date.

It won’t always work, but it’s best to be as prepared as possible before entering a store (and obviously, this strategy won’t work if the item was intended to be a present). The more information you can provide to help them locate the purchase in their records, the better. Photographs by Dave Dugdale

Show That You’re a Regular, Loyal Customer

If you often shop at a smaller store, you have a greater likelihood of returning the item. Develop relationships with the employees there. If it is not possible, you may always demonstrate your loyalty. Weblog Bukisa is a wonderful example:

Alternately, you may swap it for something else at the same store, or at the very least, purchase something else while returning the item. Even if they are absolutely unrelated — for example, if you’re returning a computer keyboard but purchasing a few DVDs — it will demonstrate that you are a regular client and are not attempting to pull a quick one.

What Can I Do about a Lost Receipt?

Don’t Take No for an Answer—Especially If It’s Defective

All of this implies that you are returning an item because you no longer desire it. There are rules in place to protect you against faulty goods if the item is flawed.

These regulations differ from state to state and country to country, so you must research the laws applicable to your region. Consumer website that outlines some of the exceptions to these regulations in the United Kingdom:

The majority of states in the United States should have relatively similar legislation, however there are variations. If a product is defective, you have a lot greater chance of receiving a refund, so be forceful when returning a damaged product, even if it’s been a while.

Although the statutory grace period may be brief, it is often possible to persuade certain individuals to fulfill much longer agreements. Bukisa provides a second excellent example: The longer you wait, the less likely it is, but you have nothing to lose if the item becomes damaged after one or two years if it is designed to last a long period.

Realize That Store Credit Is Often As Good As It Gets

Choose your battles. If you are able to convince the shop to grant you store credit, you will likely have won this battle. You cannot require every store to provide you with cash back or credit card reimbursements, but a willingness to compromise can go you fairly far.

Whether it’s shop credit, exchanging the item immediately, or (if it’s defective) obtaining a repair or replacement, you’ll receive a greater value with a compromise than if you retained the unwanted item.

Last-Ditch Effort: Wait Until the Holidays

This is emphasized towards the conclusion since, in general, you should return a product as soon as possible for the best outcome (particularly if it is damaged). However, if you are unsuccessful, consider waiting until after a holiday season.

Even if the item wasn’t purchased as a Christmas gift, the end of December is a good time to return it if it’s a timeless item (one that wasn’t plainly sold earlier in the year). You may have to wait a bit longer in line, but because so many people are returning presents at that time, retailers’ return policies are typically much more flexible.

However, this should only be used as a last resort; you should at least try the aforementioned strategies before waiting six months for the holidays to arrive.

What Can I Do about a Lost Receipt?

How do I submit a missing receipt declaration in the SAP Concur mobile app?

The Missing Receipt Declaration is a new functionality included in SAP Concur mobile app versions 9.61 and beyond. This functionality is compatible with both iOS and Android.

Follow these steps to establish a declaration for your lost receipt using the SAP Concur mobile app:

  1. Select the cost entry to which you wish to add the Missing Receipt Declaration from inside the mobile application.
  2. Select Add Receipt at the top of the spending details section.
  3. From the list of available alternatives, choose Missing Receipt Declaration.
  4. Select Accept on the Disclaimer and Agreement screen.

How do I add a Missing Receipt Affidavit to my expense in Concur Expense?

In an open expenditure report, pick the cost line entry for which a receipt is lacking. Click the Receipts link next. Select Missing Receipt Affidavit and then Accept & Create from the Receipt choices. The affidavit will be connected to the respective line items, and the associated symbol will appear on the line entries.

If you are using our NextGen user interface, after choosing the entry that is missing a receipt, you will click Manage Receipts. In our NextGen user interface, the affidavit is now referred to as the Missing Receipt Declaration.


Paper receipts can be lost and thrown away. Electronic receipts can be lost or deleted. However, if you are in a state where you have to pay tax on your income, then you should file a paper return for each year.

If you have lost receipt, then all you can do is file a claim with your insurance company. If you don’t have insurance, then contact your bank and ask for help.

However, they won’t cover you if you lost the receipt. Your only option is to write a check to cover the amount of the bill and send it back to the store.

If the lost receipt was a credit card, then your best bet is to call the card company and see if they can issue you a new card. You will have to provide them with a copy of the receipt.


Most companies keep copies of receipts, but it is best to contact the store to see if a reprint is possible. If you have a lost receipt, your best plan of action probably is to contact the place that gave you the original copy and see whether the store can reprint the receipt for you.

Call a brick and mortar establishment, such as Walmart, and ask for their electronics payment hotline or any department that allows you to locate a past receipt using date of purchase, credit card number and store location.

Other types of proof of purchase include:
  1. credit or debit card statement.
  2. a lay-by agreement.
  3. a receipt or reference number given for phone or internet payments.
  4. a warranty card showing the supplier’s or manufacturer’s details and the date and amount of the purchase.
You can usually obtain a copies of receipts by contacting the store where you made your purchase or by using a computer scanner to make a copy yourself. It is relatively easy to make a copy of the original receipt by using a copy machine.
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Pat Moriarty
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