What is an Industrial Consumer? Benefit, Overview, 4 Facts

Industrial consumer products are those which are used or consumed by companies. The term industrial consumer comes from the fact that these items have no human end user and are produced in factories. Let’s find out through the article below. 

What is an Industrial Consumer?

Industrial consumer, also known as industrial client, refers to an entity that obtains goods with the intent of using them for business reasons. This is in contrast to a private consumer, who purchases goods and services for their personal use.

What is an Industrial Consumer?

On occasion, the term is also used to refer to any customer who purchases industrial things, regardless of whether they are for use by a corporate, a nonprofit organization, or an individual.

Benefit of Industrial Consumer

The Industrial Consumer May Be Associated With just About any Type Of Industry

The industrial consumer might be affiliated with virtually any industry. Customers in the agriculture business who purchase large farm equipment or the materials required to manage commercial farms would be included in this group.

Similarly, mining enterprises that acquire vital equipment and supplies for the extraction of minerals and other natural resources from the ground would be categorized as industrial customers or consumers.

Even a firm in the transportation industry, such as a corporation that develops roads for communities, will acquire materials for use in its business operations, making it an industrial consumer.

What is an Industrial Consumer?

An Industrial Consumer May Purchase Any Type of Good or Service

A consumer in the industrial sector can acquire any form of product or service. Typical examples are utilities such as natural gas and electricity. Electricity is required to operate the machinery that creates the commodities that the factory owner then sells.

Industrial Consumer Can Purchase Goods and Services In Bulk

The corporation that operates the factory would be considered an industrial customer by the energy provider that supplies power to the facility.

It is common for industrial consumers to acquire goods and services in large quantities. This method enables the consumer to enjoy savings that would not be available if they sometimes purchased lesser quantities.

Volume purchasing agreements are designed with industrial consumers in mind, since they frequently provide a cheaper price per unit in return for the customer’s promise to acquire a minimum quantity of units within a specified time frame.

This form of contract can be utilized for many types of products, including telecommunication services and comparable items.

Some Other Views

There are differing opinions on whether the phrase “industrial consumer” is accurate. For those who believe that a consumer is an individual and not a business or other organized organization, industrial customers is the preferred term.

What is an Industrial Consumer?

Despite worries in certain business circles, many manufacturers of items purchased in bulk by corporations and other organizations refer to their customers as industrial consumers.

Industrial consumer: what is their purchasing decision process like?

In contrast to the end consumer, who purchases goods and services for their own personal consumption, the industrial consumer is an entity that purchases goods and services for its own business activities. As such, it possesses its own peculiarities.

Behaviour Of The Industrial consumer

Numerous aspects of modern business consumers make the B2B purchasing choice process challenging. They are specialized, demanding, well-informed, and skilled negotiators. Therefore, marketing to them must be more complex.

They are continually linked and have in-depth knowledge of their company, product, and industry, including on a technical level.

They need personalized customer care and are more interested in high-quality items offered at affordable costs and with special incentives.

They are continually searching for a cheaper pricing, better terms, and more advantageous deals.

Industrial purchasing decision process

The industrial customer is not prone to impulsive purchases. The total procedure may consist of up to eight parts, which are outlined in the following section.

What is an Industrial Consumer?

1. Problem or need recognition

The B2B purchasing process begins when an internal stakeholder recognizes an issue or requirement.

For instance, a new product introduction may need the utilization of new raw materials or technology. Alternatively, clients may seek an upgrade in the quality of an existing product.

This is a crucial stage from a marketing perspective, as it will be very difficult to identify which product or service would best meet the needs of the industrial customer if we do not have a thorough understanding of their true problem or need.

2. Identification of possible solutions

Once the issue has been recognized, it is time to search for goods that meet the requirements of the organization. The industrial consumer selects potential solutions prior to deciding the best suitable one.

At this level, it is crucial to have invested in brand recognition to guarantee that we are in the buyer’s mind (s).

3. Identification of the specific product type

Once the broad qualities of the required product or service have been determined, the industrial consumer proceeds to the specifics. In many businesses, technicians employ equipment such as value analysis to complete this task.

As a firm that specializes in B2B industrial marketing, we advocate having as comprehensive product data sheets as possible during this period.

What is an Industrial Consumer?

In contrast to B2B sales, there is no such thing as too much information in industrial sales, and it is imperative that suppliers supply as much information as possible about their products to potential customers.

The most exact specs might be a deciding factor in a purchase choice.

4. Sourcing suppliers

Once the industrial customer has found the product that can suit his requirements, he seeks for the most qualified suppliers and requests proposals and price quotes from them.

5. Analysis of proposals and quotations

The duration of this step of the purchasing procedure will increase proportionally with the purchase volume or strategic significance.

It is usual for industrial customers to make large-scale purchases of goods and services. They acquire better pricing and discounts in this manner.

To advance to the final phase of the selection process, suppliers must provide compelling proposals that showcase their expertise and resources. The value proposition must be transparent and unambiguous.

6. Supplier selection

At this stage, the industrial customer conducts an examination of the features he deems most essential.

On the basis of these characteristics, he determines which of the providers is best suited for him by applying a weighting system. Typically, performance, economy, integration, flexibility, legality, and quality are the primary factors.

7. Placing the order

This step includes the final talks with the chosen supplier and the contract signing in accordance with the defined purchasing and sales regulations… until the product is in the hands of the industrial consumer and may be utilized by him, the entire procedure.

8. Commissioning and performance evaluation

In this phase, the product’s end-users play a crucial role. Their opinion will have a significant impact on our ability to continue and develop our connection with the corporation as a supplier. It is consequently essential to provide excellent after-sales support.

Kompass Smart Data is a company data provider.

If there is one thing that defines today’s industrial customers’ purchasing behavior, it is their sensitivity to the utilization of information. In this sense, data marketing is differentiated by the use of data-driven purchase choices and the availability of relevant information.

What is an Industrial Consumer?


An industrial consumer is a person who buys many products in a short time, usually due to an urgent need.

People who buy industrial goods tend to be busy people, and they don’t have much time to do their shopping. They are also more price-conscious than regular consumers. They want the lowest possible price without sacrificing quality.

The best industrial consumers are people who understand how to shop for the best deals. They know when to buy, when to wait, and when to walk away from the store.

5/5 - (1 vote)
Pat Moriarty
Follow me

Leave a Comment